Where can I buy the FibriArt ECG monitoring device?
You can purchase the FibriArt-I ECG device and compatible patches
through our official e-commerce store or Amazon India.
Hospitals, clinics, doctors, and distributors can contact our sales team through the
Contact Us form.
Is FibriArt-I available for individual purchase?
Yes. Individual customers can purchase FibriArt-I and compatible
patches through our official e-commerce store or Amazon
India.
Can hospitals, clinics, and doctors purchase the FibriArt ECG monitoring
device?
Yes. Hospitals, cardiology clinics, doctors, and distributors can
purchase FibriArt-I by submitting their requirements
through the Contact Us form. Our sales team will assist with the purchase process.
Is bulk or institutional ordering available for the FibriArt ECG monitoring
device?
Yes. Bulk and institutional orders are available for healthcare
organizations and distributors. Contact our sales team
through the Contact Us form to discuss your requirements.
What payment options are available for purchasing FibriArt?
Individual customers can complete their purchase through the
payment gateway available on our official e-commerce store.
For bulk and institutional orders, our sales team will provide the applicable
payment details and process.
Do you provide delivery across India?
Yes. We provide delivery across India. Delivery availability,
shipping timelines, and applicable charges may vary based
on the delivery location
Can I request a FibriArt-I demonstration before purchasing?
Yes. Doctors, hospitals, clinics, and distributors can request a
FibriArt-I demonstration through the Contact Us form.
Individual customers can refer to the user guide and how-to-use videos for product
guidance.
Where can I contact the FibriArt team for a quotation?
You can request a FibriArt-I quotation by submitting your
requirements through our Contact Us form. Our sales team will
review your enquiry and get in touch with you.
What is the warranty period for the FibriArt device?
FibriArt-I comes with a 1-year limited replacement warranty from
the date of delivery, subject to the applicable
warranty terms. FibriArt Warranty Policy
Can I shower with the FibriArt-I Patch on?
No. The FibriArt-I patch should not be exposed to running water or
submerged.
How should I prepare my skin before ECG monitoring?
Ensure the application area is clean and dry. Shave excess chest
hair; gently exfoliate the area. The skin should be
clean and dry before applying the device.
Can I apply lotion, oil, or cream before starting ECG monitoring?
No. Avoid applying lotion, oil, cream, or other substances to the
application area before attaching FibriArt-I. The skin
should be clean and dry for proper electrode contact.
How do I check whether the ECG device is ready for recording?
Make sure the device is charged and connected to the FibriArt app.
Follow the app instructions to confirm it is ready,
then press the power button gently until the red LED starts blinking.
What should I check before connecting FibriArt-I to the mobile app?
Make sure the device is powered on and that Bluetooth and Location
Services are enabled on your smartphone before
connecting it to the FibriArt app.
How should I position the device for better and more accurate readings?
Attach FibriArt-I to the upper-left chest, positioned along the
mid-sternal line at approximately a 45° angle, as shown
in the user manual.
Why is my FibriArt-I ECG monitoring device not turning on?
Press the power button gently and check whether the red LED starts
blinking. If the device still does not power on
kindly connect it with charger to check if device is fuctional, if still facing
Problem contact FibriArt Customer
Support for assistance.
What should I do if my FibriArt-I device is not charging?
Use a compatible IEC 60601-compliant medical-grade adapter and
check that the charging connection is secure. The LED
turns green means the device is charged. If the issue continues, contact FibriArt
Customer Support.
Why is my ECG device not connecting to the mobile app?
Check that Bluetooth and Location Services are enabled on your
smartphone and that the FibriArt app is installed. Then
follow the in-app connection instructions.
How can I fix Bluetooth connection issues with FibriArt-I?
Ensure Bluetooth and Location Services are enabled on your
smartphone and keep the device ready to connect. If the
device still does not connect, restart the connection process or contact FibriArt
Customer Support.
What should I do if the ECG recording does not start?
Check that FibriArt-I is properly positioned, connected to the
mobile application, and ready for recording. If recording
still does not start, refer to the user guide or contact FibriArt support.
Why is my FibriArt-I device not detecting an ECG signal?
Check that the device and patch have proper skin contact and that
the electrodes are not dry or losing adhesion. The
application area should also be clean, dry, and free from excessive hair or foreign
substances.
What should I do if the ECG electrodes are not sticking properly?
Ensure the skin is clean and dry and free from excessive hair or
foreign substances. Do not use the patch if the
electrodes are dry or have poor adhesion; replace it with a suitable ECG patch if
necessary.
Who should I contact if my FibriArt-I device continues to show a technical
problem?
If the problem continues after following the user manual
instructions, contact FibriArt Customer Support for further
assistance. customercare@topiamedtech.com for complaints and support.
How do I download and install the FibriArt app?
Download the FibriArt app from the Play Store (Android) and App
Store (IOS) and install it on your smartphone. Follow
the on-screen instructions to complete setup.
How do I connect FibriArt-I to the mobile app?
Turn on FibriArt-I, enable Bluetooth and Location Services on your
smartphone, then open the FibriArt app and follow the
instruction/mannual to connect the device.
How do I pair my FibriArt-I ECG device with my smartphone?
Enable Bluetooth and Location Services, open the FibriArt app, and
follow the app's connection process to pair
FibriArt-I with your smartphone.
Can I connect multiple phones to one device?
No, you can’t connect FibriArt-I to multiple smartphones
simultaneously.
Can I create another account for loved ones?
Not at the moment. Multiple user accounts or family-member
accounts are not supported.
Which Android versions are compatible with the FibriArt ECG monitoring
app?
The app supports Android 10 and above with Bluetooth capability.
Where can I view my heart rate monitoring data in the FibriArt app?
You can view heart rate data while the ECG is being recorded and
on the final report generated after recording.
How do I check whether my FibriArt-I device is connected to the app?
Open the FibriArt app after enabling Bluetooth and Location
Services. The app will detect and connect to the FibriArt-I
device when the connection is established.
Why is the FibriArt ECG app not installing on my smartphone?
Check that your smartphone meets the app's compatibility
requirements and has sufficient storage. If installation still
fails, contact FibriArt Support.
What should I do if the FibriArt app keeps crashing or closing?
Clear the app storage and cache also check that you are using a
compatible smartphone. If the problem continues, contact
our Support for assistance.
What should I do if Bluetooth pairing fails in the FibriArt app?
Ensure Bluetooth and Location Services are enabled, then restart
the connection process through the FibriArt app. If
pairing still fails, contact our Support team.
What should I do if my FibriArt-I device disconnects during ECG
monitoring?
Check that Bluetooth remains enabled and that your smartphone is
within a suitable connection range. If the device does
not reconnect, restart the connection process through the app.
Why is my ECG recording not starting in the FibriArt app?
Restart the FibriArt app, turn off the device, and wait a few
minutes before restarting the device and app. Then try
starting the ECG recording again.
Why can’t I view or download my digital ECG report?
Once the recording is completed, kindly 2-3 min for the report to
be generated, if still you can’t view the report,
contact the support team.
How should I wear or position the FibriArt-I device during ECG monitoring?
Shave excess chest hair, then clean and dry the skin. Place
FibriArt-I on the upper-left chest at a 45° angle along the
mid-sternal line, as shown in the user manual.
How long does a single-lead ECG recording take with FibriArt-I?
FibriArt-I supports single-lead ECG recordings from 30 to 300
seconds, depending on the selected recording duration.
Can I move or talk during ECG monitoring?
Yes. You can record your ECG while walking, running, standing,
sleeping, or sitting. Select the corresponding body
position in the app before starting the recording.
How can I get a clear ECG signal during recording?
Ensure the device has proper skin contact, keep the application
area clean and dry, and remain still during recording.
Why is my single-lead ECG showing a poor or unclear signal?
Check the device's skin contact and ensure the application area is
clean, dry, and free from excessive hair or other
substances. Remain still during recording. if still issues continues, please contact
support.
Why is my heart rate not showing during ECG monitoring?
Ensure the device has proper skin contact and the device is
properly positioned as shown in the manual. If the
heart-rate value still does not appear, stop and restart the recording or contact
the support team.
What is an RR Interval?
The RR interval is the time between two consecutive R-waves in an
ECG waveform and is used to assess heart rhythm
variability.
What should I do if the ECG signal keeps changing during recording?
Share your recording data with your doctor If signal is keeps
changing on multiple recordings.
Why is my ECG recording showing an error message?
Check the device connection, skin contact, and app connection,
then try recording again. If the error persists, contact
FibriArt Customer Support.
What should I do if my ECG recording is incomplete or interrupted?
Check the device's connection and skin contact, then start a new
ECG recording through the FibriArt app. If the issue
continues, contact FibriArt Customer Support.
How do I end an ECG recording with FibriArt-I?
The ECG recording ends automatically after the selected recording
duration is completed.
How do I stop an ECG recording safely?
Allow the selected recording duration to finish. If you need to
stop the test early, follow the instructions provided in
the FibriArt app.
How should I remove or store the device after an ECG recording?
After recording, carefully remove FibriArt-I from the patch and
store the device safely as instructed in the user
manual.
How can I prepare FibriArt-I for the next ECG monitoring session?
Ensure the device is charged and ready for connection. Use a fresh
compatible patch for the next ECG recording when
required.
Can My Doctor Have Access to My ECG Reports?
Yes. You can share your digital ECG report with your doctor for
professional review.
What should I do if my ECG recording does not end?
Check the FibriArt app and device connection. If the recording
does not end as expected, restart the app and contact
FibriArt Support if the issue continues.
What to do if my report is not saved after ECG monitoring is done?
Check that the ECG recording has completed and the device is
connected to the app. If the report is still not saved,
contact FibriArt Support.
Why is my ECG recording not appearing in the FibriArt app after the test?
Check the device connection and allow the ECG data to transfer to
the app. If the recording still does not appear,
contact FibriArt Support.
What should I do if I cannot view or download my ECG report?
Go to My Reports in the FibriArt app and select the completed ECG
recording. If the report is unavailable, contact
FibriArt Support.
Who should I contact if I experience a technical problem after an ECG
test?
Contact the FibriArt Customer Support team for assistance with
technical issues after an ECG test.
